REFUND POLICY

Effective Date: 1st November 2023

BEFORE YOU TRANSACT, PLEASE READ OUR REFUND POLICY CRITICALLY

This Policy helps you and us in using of our website www.mergersafrica.com (hereinafter referred to as “ the Site”) between you as the user(s) of the site (herein interchangeably referred to as “You” or “Your”) and M&A Summit Africa Ltd (herein interchangeably referred to as “Our” or “Us” or “We”).

Thanks for purchasing products from our Site (OR SUBSCRIBING TO OUR SERVICES) at www.mergersafrica.com operated by M&A Summit Africa Ltd.
Our Refund Policy offers a full money back guarantee on all purchases made on our Site, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

  1. Refund Eligibility

1.1 We offer refunds under specific circumstances, as outlined below.

a) Technical Issues: If you encounter technical issues that prevent you from accessing or using our services despite reasonable efforts on your part.

b) Billing Errors: If you were charged in error, or if there was a discrepancy in the amount billed.

1.2 Your request for a refund must be received within the first 30 days of purchasing your subscription.

  1. Refund Request Process

2.1 To initiate a refund request, please follow these steps:

a) Contact our customer support team at refund@mergersafrica.com

b) Provide specific details regarding the reason for your refund request.

c) Include any necessary supporting documentation to facilitate the review process.

2.2 Refund requests will be reviewed and processed within 20 business days from the date of receipt. We will make every effort to expedite this process.

  1. Refund Processing

3.1 Once a refund request is approved, we will send you an approval message and immediately cancel your subscription and the refund will be processed to the original payment method used for the transaction.

3.2 Please note that the processing time for refunds may vary depending on your payment provider and your financial institution. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement from the date of approval of the refund. If the refund doesn’t show within 10 days from the date of the approval of the refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please reach out to us at refund@mergersafrica.com, and we will investigate from our end.

  1. Non-Refundable Services

4.1 The following services are generally non-refundable:

a) Premium Services Usage: Any premium services or features that you have actively used or accessed during your subscription period.

b) Third-Party Fees: Fees associated with third-party payment processors, such as transaction fees, are not refundable.

4.2 By purchasing products and services from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

  1. Renewal Refunds

5.1 We will email you 60 days prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. If the renewal is successful, you can request a refund within the first 30 days of the renewal.

  1. When Refunds won’t be given
    6.1 If the time has lapsed beyond the 30 days of your purchase.
    6.2 You have violated our terms of service

Decisions related to these are at the discretion of our team and the decisions are final.

  1. Policy Changes

7.1 We reserve the right to modify this refund policy at any time. Any changes to the policy will be communicated to users through the website, and the updated policy will apply to all refund requests made after the effective date of the changes.

  1. Contact Information

8.1 For refund inquiries and requests, please contact our customer support team at refund@mergersafrica.com

  1. Governing Law

9.1 This refund policy is governed by the laws of Uganda.